Eligibility Criteria for Returns
To be eligible for a return or exchange under our official return policy
your item must meet the following strict conditions:
Time Window: The return request must be initiated within 30 days from the date of delivery.
Unused Condition: All activewear garments must be unworn, unwashed, free of makeup stains, deodorant marks, and odors.
Original Packaging: Items must be returned in their original packaging with all product tags, branding labels, and protective bags intact.
Proof of Purchase: A valid order number, receipt, or confirmation email is required to process your request.
Non-Returnable and Final Sale Items
To maintain high hygiene standards for all our customers, certain products are excluded from our general return policy:Underwear, innerwear, and intimate athletic apparel.Socks and sweatbands once the original outer seal is opened.Items clearly marked as "Final Sale", "Clearance", or purchased during special flash promotional events.Customized or personalized sportswear items.
How to Initiate a Return or Exchange
Returning an item at Aurevia Athletics is simple and straightforward. Please follow these step-by-step instructions:
Submit Request: Visit our online support desk or email our customer care team with your order number and the reason for return.
Review & Approval: Our team will review your request within 24 to 48 business hours and issue an RMA (Return Merchandise Authorization) along with a prepaid return shipping label if eligible.
Package Your Item: Carefully pack the athletic wear in its original box or mailer bag, ensuring all original tags are attached.
Ship It Back: Drop off the package at your nearest authorized courier facility using the provided shipping label.
Refund Process and Timelines
Once your returned package reaches our fulfillment warehouse, our quality control team will inspect the item to ensure it complies with our return policy conditions:
Inspection Approval: Inspection typically takes between 2 to 4 business days upon arrival.
Credit Issuance: Upon approval, your refund will automatically be processed back to your original method of payment (Credit Card, Debit Card, UPI, or Net Banking).
Processing Duration: Depending on your financial institution, refunds usually reflect in your bank account within 5 to 10 business days.
Shipping Charges: Original shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrectly delivered product by Aurevia Athletics.
How to Initiate a ReturnInitiating a return with Aurevia Athletics is quick and straightforward:Contact our customer support team with your order number and the reason for your return.Our team will review your request within 24 to 48 business hours and issue a Return Authorization (RA) number along with return shipping instructions.Securely pack your items in their original packaging and clearly label the package with your assigned RA number.Ship the package using a trackable shipping service to the return address provided by our support team.
Exchanges for Size or StyleIf you received the wrong size or would like to exchange your item for a different color or style:Submit an exchange request through our support portal within the 14-day window.Once we receive and inspect your original item, we will ship out the replacement product free of extra delivery charges.If the requested replacement item is out of stock, we will issue a store credit or a full refund to your original payment method.
Refund Process & TimelinesOnce your return package arrives at our warehouse, our quality control team will inspect the items to confirm they meet our return conditions:Inspection: Quality verification typically takes 2 to 4 business days after receipt.
